Terms of Service

B1. Acceptance & scope

B1.1 What these terms govern

These Terms of Service govern your use of the HK TRISENTA website at xinjiace.com (the "Website") and the HK TRISENTA mobile applications published on the Apple App Store and Google Play (collectively, the "Apps", and together with the Website, the "Service").

B1.2 Acceptance

By accessing or using the Service, by clicking "I agree", or by otherwise indicating assent, you agree to these terms. If you do not agree, do not use the Service.

B2. Eligibility & accounts

B2.1 Minimum age and capacity

You must be at least the age of legal majority in your jurisdiction and have the capacity to enter into a binding contract. If you are using the Service on behalf of a company, you represent that you have authority to bind that company.

B2.2 Account responsibilities

Where the Service offers account registration, you are responsible for (i) providing accurate information, (ii) safeguarding your credentials, (iii) all activity that occurs under your account, and (iv) promptly notifying us of any unauthorized use at support@xinjiace.com.

B3. The service we provide

B3.1 Website

The Website provides corporate information about HK TRISENTA CO., LIMITED and a channel to submit commercial enquiries.

B3.2 Apps

The Apps are mobile management tools for clients and partners — order and shipment tracking, supplier messaging, document vault, and push notifications for shipment milestones.

B3.3 B2B trading, consulting, and supply-chain services

Our B2B trading, consulting, supply-chain, branding, and investment services are governed by separate commercial agreements, not these Terms of Service. The Terms govern only your use of the Service described in B3.1 and B3.2.

B4. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law.
• Infringe the intellectual property rights of HK TRISENTA or any third party.
• Probe, scan, or test the vulnerability of the Service, or breach any security measure.
• Scrape, crawl, or use automated means to access the Service beyond the bounds of normal use, except as permitted by robots.txt and applicable law.
• Reverse engineer, decompile, or disassemble any part of the Service, except to the extent expressly permitted by applicable law.
• Interfere with or disrupt any ad SDK, ad delivery, frequency cap, or rewarded-video logic, or attempt to do so.
• Submit content that is unlawful, infringing, defamatory, obscene, harassing, hateful, or otherwise objectionable.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.

B5. App-store-specific terms

B5.1 Apple App Store

The parties acknowledge that these terms are between you and HK TRISENTA only, not with Apple Inc. Apple has no obligation to furnish any maintenance or support for the Apps. Apple is not responsible for any warranty claims, product liability, or claims that the App fails to conform to applicable law. Apple may, at its discretion, issue refunds for in-app purchases. The iOS Usage Rules in the Apple Media Services Terms and Conditions apply to your use of the Apps.

B5.2 Google Play

The parties acknowledge that these terms are between you and HK TRISENTA only, not with Google LLC or any of its affiliates. Google is not a party to these terms and bears no responsibility for the Apps or these terms. The Google Play Terms of Service apply to your use of Google Play where not in conflict with these terms.

B6. Subscriptions, in-app purchases, and rewarded ad rewards

B6.1 Subscriptions and in-app purchases

If the App offers subscriptions or in-app purchases, billing is handled by your app-store account. Subscriptions auto-renew unless cancelled at least 24 hours before the end of the current period. Cancellation is done via your Apple App Store / Google Play account settings; we cannot cancel on your behalf. Free trials, where offered, convert to paid subscriptions unless cancelled before the trial ends.

B6.2 Rewarded-ad in-app rewards

Any in-app reward granted for watching a rewarded ad is virtual. It has no cash value, is not redeemable for cash or real-world goods, is non-transferable, and may be revoked for abuse. We do not guarantee the availability of any specific reward or campaign.

B7. Advertising in the apps

B7.1 Incorporated terms

Sections A10 (Advertising SDKs) and A11 (Ad formats) of the Privacy Policy are incorporated by reference into these Terms of Service.

B7.2 Personalised vs. non-personalised ads

Ads may be personalised or non-personalised depending on your consent. You can change your preference at any time in the App's privacy settings. Non-personalised ads may still be shown using contextual signals but do not use persistent identifiers for cross-app tracking.

B7.3 Ad attribution and measurement

We and our advertising partners use attribution and measurement tools to count installs and in-app events, evaluate campaign performance, and prevent fraud. Where consent is required, we obtain it before activation.

B8. Intellectual property

B8.1 Our marks and content

The HK TRISENTA name, logos, app code, designs, illustrations, mascots, photographs, videos, and written content are owned by HK TRISENTA CO., LIMITED or its licensors and are protected by intellectual-property laws.

B8.2 Limited license

We grant you a limited, revocable, non-exclusive, non-transferable license to use the Apps and access the Website for your personal or internal business use, subject to these terms.

B8.3 Third-party marks

Trademarks of third-party ad SDKs and platform providers (Apple, Google, Meta, Unity, AppLovin, etc.) remain the property of their respective owners. Mention is for identification only and does not imply endorsement.

B9. User content

B9.1 Your license to us

Where you submit content to us — testimonials, form entries, in-app messages, feedback — you grant HK TRISENTA a worldwide, royalty-free, non-exclusive license to host, display, reproduce, and process that content for the purpose of operating, promoting, and improving the Service.

B9.2 Your responsibility

You represent that you have the right to submit the content and that it does not violate the law or any third party's rights.

B10. Third-party services and links

The Service may integrate with third-party services (ad networks, analytics, hosting, mapping) and may link to external sites. Those services are governed by their own terms. HK TRISENTA does not endorse and is not responsible for third-party services or sites.

B11. Disclaimers

B11.1 "As is" and "as available"

The Service is provided "as is" and "as available", without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy.

B11.2 No warranty of uninterrupted operation

We do not warrant that the Service will be uninterrupted, error-free, secure, or free of harmful components, or that defects will be corrected.

B11.3 Not professional advice

Information on the Website is for general information only and does not constitute legal, financial, tax, or other professional advice. Consult a qualified professional before acting on any such information.

B12. Limitation of liability

B12.1 Exclusion of indirect damages

To the maximum extent permitted by law, HK TRISENTA shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or in connection with your use of the Service.

B12.2 Aggregate cap

Where you have paid fees to HK TRISENTA in the prior 12 months, our aggregate liability is capped at the greater of (i) those fees and (ii) USD 100. Where the Service is free, our aggregate liability is capped at USD 100.

B12.3 Mandatory carve-outs

Nothing in this section limits liability that cannot be excluded under applicable law — including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, and statutory consumer rights.

B13. Indemnification

You agree to indemnify, defend, and hold harmless HK TRISENTA, its officers, employees, and agents from any claim, demand, loss, liability, damage, or expense (including reasonable legal fees) arising out of or related to your breach of these terms or your misuse of the Service.

B14. Termination

B14.1 Right to suspend or terminate

We may suspend or terminate your access to the Service at any time, with or without notice, for conduct that we believe violates these terms, is harmful to other users, or is otherwise unlawful.

B14.2 Effect of termination

Upon termination, you must cease all use of the Service. We may delete your account data, subject to our retention obligations and any statutory record-keeping requirements.

B15. Governing law and dispute resolution

B15.1 Governing law

These terms are governed by the laws of the Hong Kong Special Administrative Region.

B15.2 Jurisdiction

The courts of the Hong Kong SAR have exclusive jurisdiction, subject to the mandatory consumer-protection rules of your place of residence (see Section B16).

B16. International users — regional overrides

Nothing in these terms limits your mandatory rights under the consumer-protection law of your place of residence. The following non-exhaustive list names the protections we preserve for you.

B16.1 EU / UK consumers

Mandatory rights under EU consumer law and the UK Consumer Rights Act 2015 are preserved, including the right of withdrawal where applicable and the right to safe goods.

B16.2 California consumers

Your rights under the CCPA / CPRA are preserved — see our Privacy Policy Section A15.2 for the catalogue of rights.

B16.3 Brazilian consumers

Your rights under the CDC (Lei 8.078/1990) are preserved.

B16.4 Canadian consumers

Your rights under applicable provincial consumer protection laws are preserved.

B16.5 Australian consumers

Your rights under the Australian Consumer Law guarantees are preserved.

B16.6 Singapore consumers

Your rights under the Consumer Protection (Fair Trading) Act are preserved.

B16.7 Japanese consumers

Your protections under the 消費者契約法 (Consumer Contract Act) are preserved.

B17. Children

The Service is not directed to children under 13. Accounts must be held by adults (see Section B2.1). If we learn that we have collected data from a child under 13 without verifiable parental consent, we will delete the data within the window set out in our Privacy Policy Section A9.

B18. Changes to these terms

We will notify you of material changes via an in-app banner on next launch and by updating the "Last updated" date at the top of this page. Continued use of the Service after the effective date means acceptance of the revised terms.

B19. Severability, entire agreement, assignment

B19.1 Severability

If any provision of these terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.

B19.2 Entire agreement

These terms, together with the Privacy Policy, constitute the entire agreement between you and HK TRISENTA regarding the Service, subject to mandatory consumer-rights laws.

B19.3 Assignment

We may assign these terms to a successor in connection with a merger, acquisition, or sale of assets. You may not assign these terms without our prior written consent.

B20. Contact

Questions about these terms should be sent to:

HK TRISENTA CO., LIMITED — Legal
Rm 701(127) 7/F NEW MANDARIN PLZ TWR B 14 SCIENCE MUSEUM RD
Tsim Sha Tsui East, Hong Kong
support@xinjiace.com